Among the largest motorhomes, featuring the amenities of home for full-time life on the road. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Thanks for the suggestion. 15 amp. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Thor Motor Coach. Based on the pictures provided to us, there is no repair to be made. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. They gave **** rv support ***********. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. As I have stated countless times. See dealer for details. As the smallest motorhome option, camper vans are welcome virtually everywhere. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. One previous owner purchased it new.We have had multiple issues with the coach. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. I think that is the Thor way. AMAZON LINK:. or call the glass man in town? Standard and optional features listed on units may or may not reflect actual in-stock unit. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Listed 15 hours ago in Camp Verde, AZ. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. After getting back both radios not working. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Watch on. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We have only Put 2400 miles on since we bought it. I purchased unit as it comes from manufacturer with a seamless roof. Please note - there could be multiple recalls for a specific model RV. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Also, it was pointed out to us that the flooring had already been repaired prior by someone. CD Player. We have taken the coach all over ***** and **** trying to get the issues resolved. Everything is well documented. 2003 Jazz Toy hauler 5k obo Needs work. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Use a pen or paper clip. Apparently, they couldn't come to an agreement with ****. All Advertised Prices Expire daily at Midnight. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. A representative has been notified and will be with you shortly. Then ***** struck, with travel restrictions in place. This is a MSRP $190K Class A Motorhome. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Message. 2 lead acid batteries. My front radio has two fuses. Checked every fuse I could find. All good. Fort Wayne, Indiana, United States. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. We are so very happy with the coach we purchased! Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. This is Thors final offer as it has been stated multiple times. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Our motorhome has been in the shop at la mesa for 71/2 months. This Class C is located in Mesa, Arizona and is in good condition. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. See dealer for details. And one, Don't Miss Paradise Oaks RV Resort In Florida. **** refuses to act in good faith. I have looked and checked all connections and fuses I can find. Plus tax, title and license. State: Arkansas. The customer service ************ spoke ith customer service reps who have no customer service at all. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Want to request a quote on this unit? I got a jump and the car battery is working fine now, but the house batteries are still dead. Diesel and gas-powered chassis options. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. bunk bed. Speaker Location(s) Interior / Exterior. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. The elements cause the roof to expand and retract. We cannot even drive this rv with fear it might shutoff again. I am not in a place where I can plug in and charge the house batteries. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. The solenoid is subject to failure and if it does, the switch will do nothing. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Solar panals not bolted properly to roof.Propane sensor faulty. We had one of our **************** Representatives reach out, the below follow up was provided. Diesel and gas-powered chassis options. 2 slide outs. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. If you wish to set up a factory service appointment to discount you the $2000, please call ************. VIN #*****************. ********************************* became Retail Warranty Supervisor in April of 2022. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? And not have heard from them. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Mechanic's Assistant: Are you fixing your Chassis yourself? My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. I am rejecting this response because: We have been going back and forth with this for three years. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Need advise, had a shop replace house battery and repair inverter. ******* also says we would NOT be reimbursed for any travel expenses. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. The same way they want they money on time, Included my vin number thor vegas **** 2022. The pivotal combination of large Class A amenities with more power than a typical Class B RV. We have endured a long and arduous journey. Save. Our 2019 ************ Motor Coach seats have started to completely disintegrate. There's a reason why so many choose Thor Motor Coach. You may also call **** at ************ for them to better assist you in finding service. Plus tax, title and license. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Cab-Over Bunk. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Complaint Type: Problems with Product/Service. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. ft. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. We have been diligently working non-stop to get the flooring and heating breech issues resolved. My Thor Rize was not properly built. Also if your GFI isnt easy to locate, you may have one on the inverter itself. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. The slide ran very slow, it always seems too. 5 seatbelts. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Just for good measure, recheck those easy to access fuses in the panel in the coach. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Seamless Roof has bubbles. *All RV prices exclude tax, title, registration and fees, including documentary service fees. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Then click on the manual name to download. Doesn't look like I am getting power to the radio since battery replaced. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention.
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